1. Introduction & Scope
Scope of our privacy commitment
Welcome to Abrar Holidays (registered as Abrar Travel Services). We value your privacy and are committed to protecting your personal data. This Privacy Policy details our policies and procedures regarding the collection, use, processing, and disclosure of personal data we collect from you when you visit our website (abrarholidays.com), book our tours, or utilize our travel packages and related services.
By accessing our website and services, you consent to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to the terms described herein, please refrain from using our services or accessing our platform.
2. Information We Collect
Data types collected during interaction
To provide you with high-quality holiday bookings and seamless coordination, we may collect several types of information:
Personal Identifiers
Full name, date of birth, gender, nationality, passport details (for international and Holyland tours), visa documentation, and photos for travel authorization.
Contact Information
Email address, mobile number, emergency contact details, billing address, and home address.
Payment & Financial Info
Transaction records, billing details, and information required to process secure payments via our payment gateway providers (e.g., Razorpay). We do not store full credit card details.
Technical & Usage Data
IP address, browser type, device information, operating system, page views, referral links, and analytics data collected via tracking cookies.
3. How We Use Your Information
Purpose and usage of collected data
We process and use the information we collect for various business and service purposes, including:
- Booking Fulfilment: Processing your tour reservations, hotel bookings, flight tickets, visa applications, and issuing travel itineraries.
- Customer Relations: Answering inquiries, communicating itinerary updates, and sending emergency notifications or customer satisfaction requests.
- Marketing & Personalization: Sending newsletters, promotional campaigns, and details about upcoming journeys that align with your interests (subject to your consent).
- Optimization & Maintenance: Monitoring and analyzing usage trends to improve website interface performance, fix bugs, and optimize user experience.
- Legal Compliance: Meeting corporate auditing obligations, preventing fraud, and complying with local and international travel regulations.
5. Data Security & Protection
Measures to protect stored information
We implement robust technical and organizational security measures to protect your personal data from unauthorized access, misuse, disclosure, alteration, or destruction. These measures include:
- SSL (Secure Sockets Layer) encryption for all database transmittals and communications.
- Secure payment channels compliant with PCI-DSS guidelines managed by trusted external processors.
- Restricted staff access to client files and backend systems on a strict need-to-know basis.
- Regular audits and maintenance of server configurations and security protocols.
Note: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
7. Your Rights & Choices
Client authority over personal data
Depending on your location and regional laws, you have specific rights concerning your personal information. These generally include:
- Right to Access: The right to request copies of your personal data stored on our servers.
- Right to Correction: The right to request updates or corrections to inaccurate or incomplete information.
- Right to Deletion: The right to request deletion of your personal records (subject to transaction tracking rules and legal hold requirements).
- Right to Object/Restrict: The right to restrict our use of your data, including opting out of newsletter subscriptions or marketing communication at any time.
8. Contact Us & Support
Connect with our data compliance representative
If you have any questions, clarifications, or complaints regarding this Privacy Policy or our overall data management practices, please contact us using the information below:
Down Hill, Malappuram,
Kerala, India - 676519
